last updated September 2026
Every item sold on Hub Market is a digital download. Files are delivered instantly and automatically the moment your payment is confirmed. Because digital products cannot be returned once delivered, all sales are generally final after the product has been downloaded or accessed. By purchasing on Hub Market, you agree to this policy.
Refunds may be considered in limited circumstances, when the request is submitted within 24 hours of purchase: the product is significantly different from its listing description; the files are corrupted, incomplete, or cannot be opened and the seller cannot fix the issue; you accidentally purchased the same product more than once; or a technical error on our platform prevents you from accessing your purchase and our support team cannot resolve it. All refund requests are subject to review.
Refunds will not be granted when: you changed your mind after purchase or download; you lack the skills or environment needed to use the product; the product matches its description but not your personal expectations; you did not read the listing, compatibility, or requirements before buying; you modified the files after download; the product was already downloaded and used without a valid reason; or the purchase was contact-for-price or custom work that has already been delivered.
There is no self-serve refund option. If you believe your case fits the limited circumstances above, contact our support team and include your order number, the product name, a clear description of the issue, and any relevant screenshots or documentation. Refunds are granted at our discretion after review; the seller has 72 hours to respond and attempt a fix before our team reviews the case.
We may request additional information from both the buyer and the seller and will attempt to resolve the dispute fairly. Approved refunds are issued through the original payment method whenever possible; processing times depend on the payment provider, and we are not responsible for delays caused by third-party processors or banks. All decisions made by Hub Market regarding refunds are final.
Users who repeatedly request refunds, attempt to abuse the refund system, or file chargebacks without contacting us first may have their accounts restricted, suspended, or permanently terminated, and their product licenses revoked.
We may update or modify this Refund Policy at any time. Updates are posted on this page with the revised date. Continued use of the platform after changes are posted indicates acceptance of the updated policy.
Questions about this policy? Use the Contact Us page or write to [email protected], no account needed, we are happy to help before or after a purchase. If your question is about an order you already placed, open a ticket from that order instead so the details stay with it.